Velocity Swap Terms of Use

Welcome to Velocity Swap! We strive to provide you with a convenient and secure cryptocurrency exchange service. Below are the terms that govern the use of our website and services. Please review them before you begin using our platform.

• 1. General Provisions

  • 1.1. These Terms outline the rules for using the Velocity Swap website and services.

  • 1.2. Definitions:

    User – You, the individual using our site to exchange cryptocurrencies.
    Velocity Swap, We – The company providing cryptocurrency exchange services.
    Digital Assets – Blockchain-based assets, including coins and tokens.
    Floating Rate – An exchange rate that may fluctuate based on market conditions.
    Fixed Rate – An exchange rate that remains constant during the transaction process.

  • 1.3. These Terms are public and may be updated.

  • 1.4. Any references to singular terms include the plural and vice versa.

  • 1.5. Velocity Swap may modify these Terms at any time by posting the updated version on the website.

• 2. Use of Services

  • 2.1. By using our website, you agree to these Terms and commit to complying with all applicable laws.

  • 2.2. Before using the website, ensure that:

    You are not using a VPN to conceal your location.
    You are legally permitted to access the site according to your local laws.

  • 2.3. By selecting the floating rate option, you acknowledge that the rate may change before the exchange is completed.

  • 2.4. The fixed rate remains constant throughout the transaction.

  • 2.5. We may involve third parties to facilitate exchanges.

  • 2.6. Velocity Swap does not hold your assets; all transactions are processed directly on the blockchain.

  • 2.7. By using our site, you confirm that:

    • You are at least 18 years old and legally capable of entering into contracts.
    • You are not located in a prohibited jurisdiction.
    • Your funds are legally obtained.
    • You do not use our site for illegal activities.
    • You understand that cryptocurrency exchange requires diligence.
    • Velocity Swap is not acting as your advisor.
    • You will not use the site to harm other users or the company.

• 3. Personal Data

  • 3.1. By accepting these Terms, you consent to the processing and international transfer of your data.

  • 3.2. We may share your data with government authorities or partners when required.

  • 3.3. For more details, please refer to our Privacy Policy.

• 4. AML/KYC Procedures

  • 4.1. We adhere to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) policies to comply with record-keeping requirements. If your transaction is flagged by our internal systems or those of our exchange partners, we reserve the right to refund your transaction, minus any applicable fees incurred during the refund process. Our services may not be available in all markets and jurisdictions.

  • 4.2. Our services are not intended for use by individuals who are citizens or residents of jurisdictions where local laws prohibit access to or use of our services. These restricted locations currently include Afghanistan, Austria, Belarus, Bolivia, Canada, Central African Republic, China, Cuba, Democratic Republic of the Congo, Eritrea, France, Germany, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Libya, Malaysia, Malta, Myanmar, Netherlands, North Korea, Russia, Singapore, Somalia, South Sudan, Spain, Sudan, Syria, Ukraine (Russian-occupied regions: Donetsk, Kherson, Luhansk, Zaporizhzhia, Crimea, and Sevastopol), United Kingdom, United States of America, Uzbekistan, Venezuela, Yemen, and Zimbabwe.

  • 4.3. Velocity Swap reserves the right to use various methods to prevent access to the site from these restricted jurisdictions. We may also share your data with government authorities or partners as needed to prevent illegal activities.

• 5. Exchange Rates, Fees, and Confirmations

  • 5.1. Exchange rates are updated in real-time.

  • 5.2. You can monitor current rates on our website.

  • 5.3. Fees are included in the final exchange rate displayed on the site.

  • 5.4. Velocity Swap may change its fees without prior notice.

  • 5.5. Full confirmation of transactions on the blockchain is required to complete an exchange.

• 6. Refund Policy

  • 6.1. All cryptocurrency transactions are final and non-refundable.

  • 6.2. Please ensure that you adhere to the minimum transaction amounts displayed on the site.

  • 6.3. We are not responsible for funds sent to the wrong network.

  • 6.4. Users must verify the correct URL and ensure the site's security before proceeding.

  • 6.5. Refunds may take between 1 and 7 business days.

  • 6.6. In case of suspected fraud, Velocity Swap reserves the right to delay or suspend refunds or exchanges until the completion of KYC procedures.

• 7. Prohibited Jurisdictions

  • 7.1. Velocity Swap reserves the right to determine the markets and jurisdictions in which it operates and may restrict or deny services in certain countries.

  • 7.2. We use various methods to prevent access to our services from restricted jurisdictions.

  • 7.3. The use of our website is prohibited where it violates local laws.

  • 7.4. Velocity Swap may determine your location via IP address and deny access to users from prohibited jurisdictions.